Frequently Asked Questions

Everything you need to know about your OluKai experience.

How do I determine the right size for my OluKai footwear?

OluKai footwear typically runs true to size. We recommend ordering your usual US size. If you are between sizes, we suggest sizing up for the best fit, especially in our sandals and closed-toe styles.

What is the warranty policy on OluKai products?

We stand behind our craftsmanship. OluKai offers a one-year guarantee against manufacturer’s defects. This covers issues like straps pulling out or footbeds peeling, but does not cover normal wear and tear or misuse.

Are OluKai sandals water-friendly?

Many of our styles are designed specifically for water use, featuring water-resistant synthetic materials and quick-drying linings. However, our premium leather styles are not recommended for prolonged exposure to water.

How long does shipping take?

Standard shipping typically takes 3 to 7 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their footwear sooner.

What is your return and exchange policy?

We offer free returns and exchanges on all orders placed through our website within 30 days of purchase, provided the items are in unworn, original condition with all tags attached.

How should I clean and maintain my OluKai shoes?

For synthetic styles, hand wash with mild soap and cold water. For leather products, use a specialized leather cleaner and conditioner. Always air dry your footwear away from direct heat or sunlight.